Refund, cancellation & dispute policy
Applies to all AutoToolsLabs subscriptions, licenses and account products.
Important notice
This policy constitutes a legally binding agreement. By installing, starting a free trial, subscribing to, or purchasing any AutoToolsLabs product, you confirm that you have read, understood, and agreed to this policy in full.
Payment completion or subscription activation constitutes legal acceptance of this policy.
Digital product nature
All AutoToolsLabs products are digital automation software delivered immediately upon purchase. Access is granted instantly, and software is considered delivered at the time of purchase.
Free trial requirement
All AutoToolsLabs products offer free trials or evaluation periods to allow users to test functionality, verify compatibility, and understand limitations before purchase.
By purchasing a subscription, you confirm that you had access to a free trial and tested the product.
Refund eligibility
A refund may be approved only if:
- The extension is completely non-functional
- Core advertised features fail entirely
- The issue is caused by AutoToolsLabs software itself
- The issue is reported within the applicable refund window
- Valid proof is provided
Refunds are not allowed for
- Change of mind
- Mistaken purchase
- Misunderstanding of features
- User error
- Partial dissatisfaction
- Third-party website changes
- Account bans or platform rule violations
- Software abuse
Refund time windows
After these time limits, no refunds will be issued under any condition.
Refund requests must be made within these windows:
- Monthly subscription — within 7 days of purchase
- Yearly subscription — within 14 days of purchase
- Lifetime license — within 21 days of purchase
How to request a refund
Email autotoolslabs@gmail.com with the subject line "Refund Request – Product Name".
Include the following:
- Purchase email
- Order ID
- A detailed explanation of the issue
- Supporting screenshots or recordings
Review time
Refund review takes 3 to 5 business days.
Subscription cancellation policy
You may cancel your subscription at any time to stop future billing. Cancellation does NOT result in a refund unless the request meets the eligibility criteria above.
How to cancel your subscription
Future billing stops immediately, and access continues through the end of the current billing period.
To cancel:
- Open your Profile
- Click Manage Subscription
- Select Cancel Subscription
No partial refunds
All billing periods are charged in full.
We do not offer:
- Partial refunds
- Pro-rated refunds
- Refunds for unused time
Dispute and chargeback policy
You must contact support before filing any dispute. Filing a dispute without contacting support is a violation of this policy.
Non-disputable transactions
The following are non-disputable situations:
- Software use after purchase
- Use beyond refund windows
- Refund denials
- Feature misunderstandings
- Third-party changes
- Temporary incompatibility
- Account restrictions
Dispute evidence submission
AutoToolsLabs reserves the right to submit evidence to payment processors and banks, including software access proof, installation timestamps, device metadata, and policy documentation.
Consequences of disputes
If a chargeback or dispute is filed:
- License access may be revoked immediately
- All related accounts may be permanently blocked
- Future purchases may be refused
Fraud and abuse
Fraudulent requests may result in permanent termination, legal action, and reporting to payment processors.
Contact information
Questions about this policy? Email autotoolslabs@gmail.com.
Website: autotoolslabs.com
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